FAQ

Wondering about something? We've got the answers.

Shipping

How much does shipping cost?

Shiny Mae currently offers a selection of flat rate USPS shipping options to US customers. 

Free standard shipping is available for orders over $50.

How long will it take to get my order?

Orders placed Monday thru Friday will be processed within one to two business days
from the date of purchase and packages can take up to 7 business days to arrive for standard shipping. If your package has not arrived within 7 business days, please reach out to hello@shinymaemagic.com.

Please note, any order placed on a major holiday or the weekend
will be processed the following business day.

Can you ship internationally?

Currently, our shipping is limited to the U.S. However, we hope to expand our shipping services globally in the near future!

Do you do gift wrapping?

Absolutely! We provide gift box wrap fit to your order with an additional cost of $4.99. Just
select "Gift Box" at checkout!

Returns & Exchanges

Can I make a return or exchange?

Your satisfaction is our priority, and we will gladly accept returns, excluding shipping costs, within 30 days of purchase, as long as they are unworn, unused, and in their original packaging. Upon receipt of your return, we will issue a refund in the form of store credit. Please contact us within 7 days of receiving your order at hello@shinymaemagic.com to initiate your
return. Kindly note that the customer is responsible for the return shipping cost. We do not accept exchanges at this time and recommend you returning and placing a new order. 

Please be aware that we do not process returns without a receipt from www.shinymaemagic.com or after 30 days from
receiving your order. In such cases, the customer remains responsible for the
return shipping cost.

What if my items arrived damaged/defective?

If your item arrives incorrect, defective, or damaged, please
allow us the opportunity to make it right for you. Please get in touch with us within 7 days of receiving your order at hello@shinymaemagic.com, and we'll address the issue! 

Products & Care

What ages are your products for?

Our products are carefully made with little ones in mind, starting from the age of 3. They're generally stretchable and perfect for kids up to 8 years old. Our hair ties and jewelries ? Well, they're ageless magic—suitable for anyone above 3! Keep in mind, some items have small parts, so our products are not recommended for kids under 3.

Where are your products made?

Each piece is handcrafted in South Korea. We believe in using only the finest materials, ensuring our creations are tough, durable, and kind to those delicate little skins and wild plays. Yes, this approach involves higher production costs, and we're constantly exploring smarter ways to be cost-efficient without compromising quality. We'll keep you updated on any exciting changes!

How do you care for the products?

Spot cleaning is recommended for all our products to maintain their quality.

How are your products different from others in the market?

Unlike flimsy alternatives at lower costs, our commitment is to deliver the highest quality, comfort, and durability, ensuring style without scratches. Designed for all-day comfort, our products allow kids to express their style hassle-free. We aim to inspire imagination through daily accessories, creating opportunities for rainbows, sparkles, and endless creativity.